Introduction

Shopzone Technologies (“Shopzone”, “we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.shopzone.ke, our mobile platforms, or any related services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy.

  1. Information We Collect

We collect personal and non-personal data to provide, improve, and secure our services. The types of information we collect include Full name, Email address, Phone number and Delivery address and in some cases Payment details (processed securely via third-party providers)

Account login details (username, password)

b. Automatically Collected Information

Device and browser type

IP address and geolocation data

Website usage patterns and interaction logs (cookies, analytics tools)

c. Transaction Data

Purchase history

Cart contents

Payment confirmations and invoices

d. Communication Data

Customer support messages

Reviews, feedback, and survey responses

  1. How We Use Your Information

Shopzone uses your information to:

Process and fulfill orders

Deliver purchased products and confirm deliveries

Improve website performance and customer experience

Send notifications, promotions, and updates (with your consent)

Manage your account and preferences

Prevent fraud and enhance security

Comply with legal obligations

  1. Legal Basis for Processing

Under the Kenya Data Protection Act, 2019, we process your personal data based on:

Your consent

Contractual necessity (to fulfill orders or provide services)

Legal obligations

Legitimate business interests (marketing, analytics, fraud prevention)

  1. Data Sharing and Disclosure

We may share your data with:

Service providers (couriers, payment gateways, IT and cloud services)

Regulatory authorities when required by law

Business partners for order fulfillment or marketing (with consent)

We do not sell your personal information to third parties.

  1. Cookies and Tracking

Shopzone uses cookies and analytics tools to:

Improve website functionality

Personalize user experience

Measure site traffic and performance

You can manage cookie preferences through your browser settings.

  1. Data Security

We use encryption, firewalls, and access controls to protect your personal information from unauthorized access, alteration, or disclosure.
However, no online platform is completely secure, and users are encouraged to protect their passwords and account credentials.

  1. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

  1. Your Rights

Under the Kenya Data Protection Act (2019), you have the right to:

Access your personal data

Request correction or deletion of your data

Withdraw consent at any time

Object to certain data processing activities

File a complaint with the Office of the Data Protection Commissioner (ODPC)

To exercise your rights, contact us at privacy@shopzone.ke.

  1. International Data Transfers

If your data is transferred or processed outside Kenya, we ensure that adequate data protection standards are maintained as required by law.

  1. Marketing Communications

With your consent, we may send you promotional emails, SMS, or push notifications. You may opt out at any time by clicking the “unsubscribe” link or contacting us directly.

  1. Children’s Privacy

Shopzone does not knowingly collect or process data from individuals under 18 years of age without parental consent.

  1. Updates to This Policy

We may update this Privacy Policy periodically. All updates will be posted on this page with a revised “Effective Date.”

  1. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Shopzone Technologies
Nairobi, Kenya
 Email: admin@shopzone.ke
Website: www.shopzone.ke